Kathleen M. Peterson is PowerHouse founder and Chief Vision Officer (CVO). She is an acclaimed Call Center consultant and recognized industry visionary. Kathleen offers a refreshing and often challenging philosophy to positioning the Call Center as the true lifeline of the enterprise.

A unique difference! With more than 20 years in the Call Center industry, Kathleen consults with C - Level managers across industries. She is a "working" consultant who brings energy and a wide breadth of experience to all engagements.

Simply put, Kathleen will enthrall you. She cannot be described in words; she must be experienced! With her anecdotal style, not to mention her musical accompaniments, Kathleen always receives high marks from her audiences. And in many ways radically changes their view of the Call Center world.